You are the Customer Service Manager for an agribusiness, and it is your responsibility to respond to customers’ requests in a timely manner with accurate information. You must also manage complex customer interactions efficiently and manage the customer service team. You play a key role in maintaining customers and are the face of your organization.
E-Markets well understands the concerns of Customer Service Managers, and our tools can help to improve customer satisfaction for your agribusiness customers.
Benefits of E-Markets’ solutions include:
- Increased customer retention with customized information, history, and easily accessible notes.
- Easy-to-read personalized statements that fit your customers and your business.
- Credit limit warnings on the order screen before you enter an order.
- Everything at your fingertips from customer data, order history, all products sold in one system and all the ease of handling prepays and split orders.
- Increased efficiency and productivity with custom price schedules, automated split billing and flexible prepay processes.
- Improved customer satisfaction with customized information, sales history and in-depth reporting.
- A Customer Self-Service portal available 24x7.